Strategic Plan: 2016 through 2018

Our mission:

The purpose of RVI, Inc. is to provide a meaningful work environment and quality of life for the benefit of adults with developmental disabilities.

Our Vision:

RVI is recognized as the choice provider agency of services for Individuals with developmental disabilities, the premier employer in Ottawa County, and a preferred partner in the business community.

Our Goals:

Goal #1:  To be the “choice provider agency” by increasing customer (the individual served) satisfaction in each of our service areas by supporting the individuals we serve according to their person-centered plans.

Strategic Initiative #1:
Increase community involvement for the people served.

Strategic Initiative #2:
Grow and support growth in Community Employment.

Strategic Initiative #3:
Change business model to support intention of Employment First.

Goal #2:  Become a “premier employer” by promoting a positive organizational culture and improving quality standards in recruiting, onboarding, training, and employee engagement focused on direct care staff.

Strategic Initiative #4:
Foster a positive and optimistic staff/employee culture to improve our services.

Strategic Initiative #5:
Search out all opportunities to assist with recruitment.

Strategic Initiative #6:
Expand training methods.

Goal #3:  To be a leader in the industry and support growth by improving our operational infrastructure to efficiently and effectively meet the new state and federal standards.

Strategic Initiative #7:
Improve our transportation system.

Strategic Initiative #8:
Create a QA Team that will verify the quality of all of our services and systems.

Strategic Initiative #9:
Become more virtual.

Strategic Initiative #10:
Support growth and development of services and business opportunities.

Strategic Initiative #11:
Review and make adjustments to current systems.