Strategic Plan
STRATEGIC PLAN 2009 – 2012
OUR MISSION
The purpose of RVI, Inc. is to provide a meaningful work environment and quality of life for the benefit of adults with developmental disabilities.
OUR VISION
RVI is recognized as the choice provider agency of services for Individuals with developmental disabilities, the premier employer in Ottawa County, and a preferred partner in the business community.
OUR GOALS
Immediate
We will improve the self-worth and quality of life of the Individuals we serve by creating more work opportunities and improving our business structure measured by the annual improvement of Client Employee wages, utilization, and external customer revenue.
We will improve the personal satisfaction and quality of life of the Individuals we serve by creating non-work activities (R.I.S.E. & S.H.I.N.E.) according to the interest of the individual measured by the results of the Individual Satisfaction of Services survey.
We will develop a program that insures immediate recognition of our name and the quality of our services in each of the three business segments (provider agency, local employer, and competitive business partner) which includes education, networking, and marketing.
Ongoing
We will support the growth of the Residential Services Program by proactively addressing management and personnel issues. We will focus on staff training and professionalism to set the standard for the industry.
We will develop and implement an on-going initiative to improve employee relations and promote RVI as a premier employer in Ottawa County. This initiative will be measured by annually surveying employee morale.
Long-Term
We will improve lives of people with Autism through the research and development of a therapeutic & activity based program, which will be implemented within 6 months of board approval. The program dynamics will be strong enough to attract Individuals from other counties.
We will investigate the potential of off-site business ownership whose primary purpose is to serve Individuals with disabilities by offering a product or service that is in demand using best business practices to be in operation within six months of board approval.